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US MI Kalamazoo |
Banking Center Manager I - Western MI M (Kalamazoo Area) |
Bank of America | 7/23 | |
| Details: A Banking Center Manager I is responsible for leading a team of sales and service professionals to meet and exceed sales goals and service targets. You will be managing a small branch, typically ten or less associates, and could include a branch located within a grocery store. Your duties will include, but are not limited to:Conducting and approving quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports.Generating sales leads through community outreach activities and developing business partners, while building internal relationships.Directly working with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive branch.Spending a majority of your time on the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the branch and ensuring that the customer's needs are met.Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.Periodically communicating with upper management to review branch performance assessments and update staff on business developments.Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.Creating workforce stability by cultivating an engaged, enthusiastic, and well-coached team.Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates.Managing difficult situations with customers and providing clients with information, data, and advice. | ||||
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US MI Muskegon |
Assistant Banking Center Manager - Muskegon Heights |
Comerica Bank | 7/22 | |
| Details: Assistant Banking Center Manager We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.  The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels and 4) executing operational management objectives.  Position Competencies Successful incumbents possess integrity, are trustworthy, action oriented, well organized, have business acumen, focus on the customer, have high decision quality, direct others, have strong written communication skills, motivate others and promote problem resolution.  Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.  Reporting Information/Location This Assistant Banking Center Manager (ABCM I) position is located at 2730 Sanford, Muskegon Heights, MI 49444 and reports to the Banking Center Manager.  Position Responsibilities 1.      Sales Leadership a.      Assist the Retail Banking Center Manager in providing direction and leadership to banking center employees with emphasis on achieving sales goals, remarkable customer service and team work. Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings. b.     Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects. c.      Generate, maintain and service relationships with consumer and small business customers and prospects. d.     Coach and model behaviors concerning sales and service non-negotiables. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience. e.      Meet or exceed individual sales and referral goals. Develop, maintain and grow individual client base and portfolio. f.       Act as the primary contact for entire Banking Center staff in the absence of the Retail Banking Center Manager including but not limited to day to day operations, problem resolution, customer service and sales. 2.      Talent Leadership a.      Develop and manage a high-performing team. Directly manage the Human Resources processes for assigned Customer Service Representatives, including selection, training, disciplinary actions, performance appraisals, individual development, career development, retention and timecard management. b.     Assist Retail Banking Center Manager in maintaining HR records and administering disciplinary action for non-exempt employees. 3.      Operations a.      Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Ensure compliance and completion of necessary compliance related training. Total Rewards We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.  Relocation Relocation assistance is not provided for this position.  Travel Travel is not required of this position. | ||||
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US MI Muskegon |
BUSINESS BANKING SALES MANAGER |
PNC | 7/21 | |
| Details: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.As a PNC Business Banking Sales Manager, you become part of a successful, growing organization with a powerful reputation for business banking solutions. You will manage 8-12 Business Bankers who deal with companies with annual revenues up to $10 million. You'll use your relationship skills to enroll and build rapport with Branch Managers to aid in obtaining business bank goals and customer service excellence within the branch network.This position combines self-managed opportunity with the support, resources, and prestige of a leading name in business banking. You will create, nurture, and lead activities and initiatives that promote optimum teamwork and a committed team of Business Bankers, Branch Managers and other line business partners. On a daily basis, you'll draw upon your business knowledge and formal credit training to coach and lead your team. You'll be able to use your initiative and knowledge to develop and execute Business Banking marketing plans for your territory. And every working day, you'll be able to draw upon the industry's best in technology, products, training and call-center support to back you up.The successful candidate will have the following qualifications:Bachelor's degree preferred in Business, Finance or Accounting.3 - 4 years sales experience, preferably in the Banking industry.3-5 years management experience, preferably in a Financial Institution.Formal credit training is preferred.Ability to analyze financial statements and cash flow analysis.Demonstrated personal computer skills required.Effective communication skills is required.Demonstrated consultative sales skills.Self starter, works independently.Goal Oriented. PNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment. Options you may be able to consider include:Medical and Dental CoverageLife InsurancePart Time BenefitsEducation AssistancePaid TrainingPaid VacationCompetitive PayShift Differential401(k)Flexible SchedulesGrowth OpportunityWork/Life Balance PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SONo agency resumes. PNC will not pay fees to any unsolicited third party agency or firm for this posting. | ||||
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US MI Kentwood |
Business Banking Collection Rep |
Fifth Third Bank | 7/16 | |
| Details: Employment Type: Â RegularFull/Part Time: Â Full-timeDivision: Â Division CommercialJob Description: Â GENERAL FUNCTION: Under minimal supervision, collects and documents delinquent Business Banking accounts in accordance with departmental and legal guidelines, ensuring attainment of company goals. Performs independent decision making in collecting and maintaining commercial relationships as assigned. Collects on multiple products, utilizing multiple systems. Works with Business Loan Centers or Special Assets Group to resolve delinquencies on assigned population. Position has direct impact to bank losses. DUTIES & RESPONSIBILITIES: * Researches and reviews customers banking relationships with Fifth Third. * Contacts delinquent customers to obtain payment commitments using negotiation skill set, keeping in mind multiple relationships involved, and high dollar exposure. * Acts as relationship manager for collection issues related to the obligor. * Identifies, evaluates, and counsels obligor on ways to resolve delinquency. * Solicits and obtains urgency payments on delinquent accounts. * Resolves and/or escalates customer disputes. * Monitors delinquent loans to identify, at the earliest opportunity, situations where delinquency may be resolved through a rewrite of the credit facility and refer appropriately. * Utilizes cross sell of alternative loan products to reduce losses and promote continued business when applicable. * Records all collection efforts via the collection system, including information that can be used to assist Business Bankers or the Special Assets Group in resolving the delinquency. Identifies and documents reason for delinquency. * Conducts research and access credit bureau information, folders, bank statements, applications and third-party vendor services to assist in interpreting data, perfect customer contact and make strategic actionable decisions. Executes a plan to collect delinquent accounts. * Skip trace accounts when applicable. * Mentors other Collection Representatives. * Train new employees on collections within their unit/level of collections. * Suggests changes/improvements in workflow, procedures and processes. * Assist management in the handling of special projects. * Successfully completes assigned projects using business-related applications such as Mobius, Crystal Reporting and/or Excel. SUPERVISORY RESPONSIBILITIES: None | ||||
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